Shipping Policy

Order Timeline

Your order moves through two stages:

• Processing: 1–3 business days. We prepare, pack and hand your order to the carrier.
• Shipping: usually 5–8 days, depending on your location. Please allow 7–14 business days for delivery, as shipping times can vary.

Orders placed on weekends or public holidays start processing on the next business day. We’re continually working to make delivery faster.

Shipping Costs

Free shipping on all orders. Any shipping costs are always shown at checkout before you pay.

Tracking

Once your order ships, you’ll receive an email with your tracking number. Tracking can take 24–48 hours to show updates after your order leaves us.

Delivery Destinations

Shipping may take longer to some destinations, including countries in the African Union, Slovenia, Romania, Mexico, Malta, Iceland, Denmark, the Baltic States, Egypt and Israel.

International orders may be subject to customs duties or import taxes set by the destination country. These charges are not included in our prices and are the customer’s responsibility.

Shipping Address

Please double-check your shipping address before placing your order. If you notice a mistake, contact us as soon as possible; we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

Cancellations

You can cancel your order free of charge any time before it ships. Email us with your order number as soon as possible. Once your order has shipped, it can no longer be cancelled, but you may still be eligible for our 30-night guarantee. Please see our Refund Policy.

Lost or Delayed Orders

If your order has not arrived within 35 days of purchase, you’re eligible for a full refund or a free replacement, regardless of your destination. Please contact us within 30 days of your expected delivery date, with your order number and tracking information.

For damaged, defective or incorrect items, please see our Refund Policy for full details.

Questions?

Contact us at support@solowake.com