Refund policy

Refund Policy

Thank you for choosing Solowake!
Please read our refund policy below before placing your order.

OUR 30-NIGHT GUARANTEE

Wear Solowake for 30 nights, starting from the day your order is delivered. If it isn’t right for you, you can return it for a refund of the product price, subject to the conditions below.

  • Guarantee requests must be submitted within 30 days of delivery, based on the carrier’s tracking.
  • You must contact us before sending anything back. Returns sent without an approved return request cannot be accepted or refunded.
  • Return the complete order: every band, charging cable, original packaging and all free gifts included with your order. If free gifts are not returned, their listed value will be deducted from your refund.
  • Items must be returned in good, resellable condition, with no water damage, physical damage or modifications.
  • Return shipping is paid by the customer. We recommend a tracked service; we cannot refund returns that are lost on the way back to us.
  • Bundles: if you return only part of a bundle, your refund is the amount you paid minus the regular single price of the items you keep.
  • The guarantee is limited to one return per customer and household.

DAMAGED, DEFECTIVE, INCORRECT OR LOST ORDERS

  • If your Solowake arrives damaged, stops working because of a manufacturing defect, or you received the wrong item, we will replace or refund it and cover the shipping.
  • These claims must be submitted within 30 days of delivery. For lost orders, submit within 30 days of the expected delivery date.
  • This does not cover water damage, drops, crushing, misuse, normal wear of the strap, or damage caused by using a charger other than the one supplied.

HOW TO START A REQUEST

Email support@solowake.com

  • your order number;
  • the reason for your request;
  • for damaged or defective items, clear photos or a short video of the item and packaging;
  • for lost orders, your tracking information.

We reply within 2 business days. Once your request is approved, we’ll send you return instructions and the return address. Please do not send items to any other address.

REFUNDS

  • Approved refunds are processed within 3–5 business days after we receive and inspect your return.
  • Refunds go back to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days to appear.
  • You’ll receive an email confirmation once your refund has been issued.
  • Original shipping charges, if any, are non-refundable.

YOUR LEGAL RIGHTS

Nothing in this policy limits rights you have under the law of your country. For example, customers in the EU and UK have a 14-day right to withdraw from an online purchase. Where local law gives you more rights, those rights apply.

QUESTIONS?

Contact us at support@solowake.com.

© 2026, Solowake™
Effective date: January 1st, 2026