Privacy Policy

This Privacy Policy (“Policy”) explains how Solowake™ (“we”, “us”, “our”) collects, uses and protects the information you provide when you visit our website and buy from us. We may update this Policy from time to time; the latest version will always be posted on this page with its effective date.

Effective date: January 1st, 2026

Information We Collect

Information you give us:

• Your name, email address, phone number, and shipping and billing address when you place an order or contact us.
• Your order details: the products you buy, the order value and your order history.
• Messages you send us, such as support requests, and any photos you share for a return or claim.
• Your email address or phone number if you sign up for our emails or text messages.

Payment information: payments are processed securely by our payment providers (for example Shopify Payments, PayPal, Apple Pay and Google Pay). We do not see or store your full card details.

Information collected automatically:

• Your IP address, browser and device type, and approximate location.
• How you use our website: the pages you visit, the products you view, the time spent on pages and how you arrived at our site.
• This information is collected through cookies and similar technologies (see “Cookies” below).

Why We Use Your Information

• To process and deliver your order, including sending order and shipping updates.
• To handle returns, refunds, guarantee requests and customer support.
• To prevent fraud and keep our website secure.
• To understand how visitors use our website so we can improve our products and services.
• To send you promotional emails or texts about our products and offers, only where you have given consent or where the law permits. You can unsubscribe at any time using the link in every email, or by replying STOP to texts.
• To show you relevant ads on platforms such as TikTok, Instagram and Facebook, where permitted.
• To ask for your feedback, reviews or survey answers.

Who We Share Your Information With

We do not sell your personal information. We share it only with service providers that help us run our store, and only as needed:

• Shopify, our e-commerce platform, which hosts our website and processes orders.
• Payment providers, to process your payment.
• Shipping carriers and fulfilment partners, to deliver your order.
• Email, SMS and review services, to send you messages you’ve agreed to and to collect reviews.
• Analytics and advertising partners (for example Google, Meta and TikTok), to measure website performance and show relevant ads.

We may also disclose information when required by law, legal process or government request, or when needed to protect our rights, property, customers or website security.

Cookies

Cookies are small files stored on your device. We use them to:

• keep your cart and checkout working;
• remember your preferences;
• understand how visitors use our website;
• measure and improve our advertising.

Where required by law, we ask for your consent before using non-essential cookies. You can change your cookie choices at any time, or disable cookies in your browser settings. Disabling some cookies may affect how the website works. Cookies do not give us control of your device.

Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your information from loss, theft, misuse and unauthorised access. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as needed to fulfil your orders and provide support, and as required for legal, tax and accounting purposes. Marketing data is kept until you unsubscribe or ask us to delete it.

Your Rights and Choices

Depending on where you live (for example the EU, the UK, California and other US states), you may have the right to:

• access the personal information we hold about you;
• correct or delete it;
• object to or restrict how we use it;
• receive a copy of it;
• opt out of targeted advertising;
• withdraw your consent at any time.

To make a request, email us at support@solowake.com. We will respond within the time required by applicable law. We will not treat you differently for exercising your rights.

International Transfers

Our service providers may process your information in countries other than your own, including the United States. Where required, we rely on appropriate safeguards for these transfers.

Children

Our website is not intended for children under 16, and we do not knowingly collect personal information from them.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:
support@solowake.com

© 2026, Solowake™